Case Study: Brady Corporation achieves 99% faster SAP fax order processing and $100K infrastructure savings with Esker Cloud Fax Services

Simplifying The SAP Landscape With Cloud Fax Services

Brady Corporation, a global leader in identification solutions, was receiving a large and growing volume of customer orders—nearly half by fax—and needed to eliminate fax machines, scanners, third‑party imaging software and manual data entry. The company sought a way to automate routing by order type (stock, custom, rush), reduce infrastructure complexity and unpredictable costs, and simplify its SAP landscape as fax volumes increased.

Brady implemented Esker Cloud Fax Services, integrated with SAP, GETPAID and email, to capture inbound faxes, link electronic images to SAP transactions and streamline routing without service interruption. The solution delivered same‑day order processing and immediate access to orders, saved $100,000 in infrastructure costs, cut 9 labor hours per day and reduced average fax‑to‑SAP turnaround time by 99%, while laying the groundwork for OCR and further workflow automation.

Brady Corporation

James Vander Heyden

IT Value Manager