Case Study: BlueCross BlueShield of South Carolina achieves paper-free, faster document delivery and increased productivity with Esker DeliveryWare (Esker)

Setting a New Standard for Document Delivery

BlueCross BlueShield of South Carolina, a leading state insurer, was burdened by manual paper and fax workflows that slowed communication and tied up staff—faxes were collected, sorted, refiled and re-sent by hand, delaying case processing and increasing the risk of misplaced documents.

To fix this, the insurer implemented Esker DeliveryWare on-premises with Esker Fax for automated document composition and multi-channel delivery (fax, email, PDF, archive). Centralized inbound routing, shared-drive templates and integrated desktop/production faxing cut paper handling, sped document exchange, improved case visibility and archiving, and delivered scalable efficiency gains and stronger ROI.

BlueCross BlueShield of South Carolina

Anand Jani

Systems Lead for Telephony