Case Study: SAP France achieves faster invoice delivery and over 60% mailing cost reduction with Esker DeliveryWare (Esker)

SAP - Customer Case Study

SAP France’s training center, which trains about 600 people a month, struggled with a time‑consuming invoice process: each invoice required a course description, a signed attendance sheet and a course certificate — documents from different sources — and preparing them took four people roughly 2.5 days (≈80 hours) per month. The center needed to eliminate this low‑value manual work and streamline customer communications.

By implementing Esker DeliveryWare to capture data (including OCR for scanned attendance sheets), format and assemble documents from SAP R/3 and other sources, and automatically route them to Esker’s print/mail service, SAP reduced invoice processing to a single day of exception handling (and could eliminate that step entirely). Benefits included freeing training assistants for higher‑value work, shortening the payment cycle by three days and cutting mailing costs by more than 60%; other SAP departments have since shown interest in the solution.

SAP

Fatiha Benaini

Sales Administration Manager, SAP France Training Department