Case Study: Sanofi Spain achieves faster issue management and stronger customer loyalty with Esker

Sanofi Spain cuts issue processing time by 100% with Esker

Sanofi Spain, a global healthcare leader, faced challenges with manually processing and tracking customer claims, which lacked visibility into departmental ownership and resolution times. To address this, they turned to vendor Esker to automate their issue management process using Esker's specialized solution.

Esker's solution provided a centralized interface for logging, tracking, and managing all claims, often linked to orders or invoices. This streamlined the validation process across more than 10 departments, significantly improving internal collaboration. The implementation by Esker resulted in a 100% faster issue processing time, which was crucial for maintaining customer loyalty.

Sanofi Spain