Case Study: Sam Moore Furniture achieves streamlined document handling and reduced costs with Esker DeliveryWare

Sam Moore Furniture - Customer Case Study

Sam Moore Furniture Industries, a manufacturer facing rapid growth in purchasing, customer service and sales volume, was bogged down by paper-based processes — manually bursting, sorting, faxing and mailing mission-critical documents. The company wanted to cut forms and postage costs and reduce the labor involved in handling growing document flows.

Esker DeliveryWare automated document handling from Sam Moore’s MRP system, using rules to extract contact data, format and route documents by email, fax, print or web publishing, and archive them on intranet/extranet sites; it also personalizes sales reports. The automation reduced manual touch points, lowered costs, improved communication and streamlined operations, with plans to expand electronic invoice delivery and better support customer requests for archived documents.

Sam Moore Furniture

Roger Gossler

IT Director, Sam Moore Furniture Industries