Case Study: RG Group achieves 80% automated order processing with Esker Order Management

RG Group automates 80% of orders with Esker

RG Group, a leader in manufacturing and distributing motion control and fluid handling solutions, faced challenges in order management after rapid growth through acquisitions. Their existing system couldn't handle the variety and volume of new orders, causing slow customer response times. To support its growth strategy, the company sought a scalable automation solution and turned to Esker's Order Management service.

By implementing Esker's solution, RG Group drastically improved its sales order process. The solution enabled the company to automatically process 80% of order lines, far exceeding its goal and reducing errors from manual data entry. This efficiency gain allowed RG Group to handle high volumes of invoices following acquisitions without adding headcount, while also speeding up order processing and freeing staff for more valuable customer-facing activities.

RG Group