Case Study: ProLift Industrial Equipment achieves 60% reduction in past-due payments with Esker’s Collections Management solution

Reducing Past Due Payments by 60%

ProLift Industrial Equipment is a Toyota Material Handling dealer operating nine locations across the Midwest, selling, renting and servicing forklifts and other material‑handling equipment. As order volume grew, limitations in ProLift’s ERP created friction in post‑sale collections: the company needed better visibility into collection activities, customizable call lists and reminders, automated workflows to remove redundancies, and seamless ERP interoperability.

ProLift implemented Esker’s cloud-based Collections Management integrated with Microsoft Dynamics NAV, giving teams transparent, granular customer and invoice data, customizable reports and actionable call lists. The change cut past-due payments by 60% (from 11,479 to 4,669), reduced DSO by seven days (from 55.4 to 48.3), improved customer response time to 36 hours and boosted collections productivity while enabling better credit-line and risk management.

ProLift Industrial Equipment

Stuart Geiger

Corporate Controller