Case Study: NVIDIA achieves 98% faster repeat order processing (5 minutes to 5 seconds) with Esker's Order Management solution

Reducing Order Processing from 5 Minutes to 5 Seconds

NVIDIA, a leader in GPU and AI technologies, experienced rapid growth that strained its order-to-cash process—quarterly revenue tripled and team members were spending about five minutes processing each order. Rather than add headcount, Senior Director Angela Garceau pursued automation to normalize data, reduce manual touchpoints and improve order timeliness while integrating with their SAP ERP.

NVIDIA selected Esker’s order management solution, leveraging machine learning for data capture, deep implementation support and employee training to customize workflows. The result: repeat order processing fell from five minutes to about five seconds (≈98% reduction), roughly 50% of orders now bypass manual handling, the system scaled with the business, and staff were redeployed to higher-value tasks without adding headcount.

Nvidia

Angela Garceau

Senior Director of Business Operations