Case Study: Hillcrest Food Service achieves a 75% reduction in invoice requests and a 30% workload reduction with Esker’s Collections Management solution

Reducing Invoice Requests by 75% & Workloads by 30%

Hillcrest Foods, a family-owned wholesale food distributor serving Northeast Ohio for more than 40 years, needed a simple, scalable collections management solution to speed accounts receivable, reduce post-sale errors, and eliminate manual invoice paperwork as its customer base grew. Finance VP Moe Abraham sought a system that required little training, enabled prompt invoice payments, and supported multiple-account customers and flexible payment plans.

After a 10-month vendor review, Hillcrest implemented Esker’s cloud-based Collections Management. Esker’s master logins, payment-plan options, ACH capabilities and electronic archives accelerated payments and centralized invoice communications. Over four years Hillcrest cut invoice requests by 75%, halved mailed invoices, reduced workload per FTE by 30%, lowered DSO to about 15.7–17.4 days, virtually eliminated incorrect payments, and achieved a 97–99% collection effectiveness index.

Hillcrest Food Service

Moe Abraham

Vice President of Finance