Case Study: Malaysia Airlines achieves reduced invoice costs and streamlined global AP with Esker's Accounts Payable automation

Reducing Invoice Costs With AP Automation At A Global Shared Services Center

Malaysia Airlines, one of Asia’s largest carriers, needed to modernize its accounts payable after implementing SAP. The airline was processing more than 28,000 vendor invoices per month (growing ~5% annually) with manual, paper-heavy workflows that left invoices untracked or missing, approvers dispersed across locations, and a goal to centralize finance into a global shared services centre.

The airline implemented Esker’s on‑premises AP automation integrated with SAP and IATA SIS, using scanning/OCR, data validation, automated matching and workflow tracking to enable remote approvals and end‑to‑end visibility. The solution reduced global AP costs, sped up processing, enabled seamless SAP updates and 24/7 invoice tracking, improved reporting and controls, strengthened supplier relations and paved the way for further process automation.

Malaysia Airlines

Choo Jin Yee

Project Manager