Case Study: Givaudan achieves faster, more accurate order processing and streamlined accounts payable with Esker

Promoting a Customer-centric Culture by Increasing Speed, Accuracy & Efficiency

Givaudan, a global leader in flavors and fragrances with ~16,000 employees and a single‑instance SAP ERP, faced growing pains as order volumes and vendor purchases increased. Manual order entry and accounts‑payable processes across its regional customer support and shared services centers were slowing payments, raising error rates, and limiting scalability; the company sought to reduce repetitive tasks, improve accuracy, and free staff for more strategic, customer‑facing work.

Givaudan implemented Esker’s Order Management and Accounts Payable automation via an Agile rollout that integrated with SAP and supported diverse B2B channels without complex integrations. The solution sped up and improved accuracy of order entry and fulfillment, streamlined AP with up to 20% touchless processing in some regions, freed staff for higher‑value tasks, improved customer satisfaction, and increased resilience during the pandemic, with plans to expand automation further.

Givaudan

Alessandra Mello

Global Head of Customer Care and Demand Planning