Case Study: Building Materials Manufacturing Company achieves 84% faster sales order processing with Esker's Order Management solution

Processing Sales Orders 84% Faster Thanks to Continuous Improvement & Automation

This national building materials company—one of the largest independent residential and commercial roofing manufacturers in the U.S.—faced rising complexity as roughly half its orders arrived by fax or email and were processed manually into SAP. That manual workflow caused slow processing (about 3.5 minutes per order), higher error rates, increased labor costs during peak months and difficulty training new hires, prompting a push for continuous improvement and automation.

The company implemented Esker’s cloud-based Order Management solution (rolled out in three Agile phases), consolidating orders into a single, easy-to-use system that integrates with SAP. Results included an 84% faster order process (down to 33 seconds), a 34% reduction in staff through attrition, 60% faster onboarding for fax/email orders, improved reporting and visibility, an audit trail with attachments, and sustained customer service levels.