Case Study: Delicato Family Vineyards achieves 60% faster order processing with Esker

Processing Sales Orders 60% Faster at Current Headcount Despite Double-Digit Growth

Delicato Family Vineyards, a rapidly growing California wine company, was struggling with a surge in sales orders and expanding private-label lines that created complexity and bottlenecks for its Customer Service team. Manual order entry in SAP was time-consuming—about 15 minutes per order—and hiring more staff wasn’t an option, limiting the team’s ability to focus on higher-value tasks.

Delicato implemented Esker’s AI-driven Order Processing solution (deployed in 11 weeks), automating order capture, acknowledgments and ERP integration so 95% of orders are now processed electronically. Order handling time fell to about 5–6 minutes (roughly 60% faster), enabling lean growth without new hires, same-day processing, improved morale, better visibility for decision-making, and increased audit accuracy.

Delicato Family Vineyards

John Tinston

Director of Customer Service