Case Study: Logista Pharma achieves 3x faster order processing with Esker

Processing Orders Three Times Faster Thanks to Order Management Automation

Logista Pharma, part of the Logista Group, is a leading pharmaceutical distributor in Spain and Portugal handling orders for laboratories, hospitals, pharmacies and wholesalers to reach over 70,000 end customers. Facing rapid growth and a target to exceed 100,000 annual orders, the company needed greater capacity, control and visibility to process rising volumes without disrupting service.

Logista implemented Esker’s order management automation integrated with SAP to automate order capture, master-data mapping, order splitting and customer-specific workflows. The solution made processing three times faster, enabled a fourfold increase in order volume over two years, allowed new customers to be onboarded in under two days, and delivered fewer errors, lower operating costs and improved customer service.

Logista Pharma

Irene Ballesteros

Channel Customer Service Manager