Case Study: Walkers (a PepsiCo company) achieves 90% automated order processing with Esker's cloud Order Processing solution

Processing Nearly 100% of All Orders Without Any Manual Intervention

Walkers, a PepsiCo company, needed a simpler way to manage order intake—particularly from small independent vendors that couldn’t be set up with EDI—and wanted to free Customer Service Representatives from low‑value, error‑prone manual data entry so they could focus on higher‑value customer work.

Esker’s cloud‑based Order Processing automation was implemented in under three months and ingests orders in any format, auto‑routes them by product category, and uses intelligent recognition to create sales orders in the ERP with exceptions managed via automated workflows and electronic archiving. As a result, Walkers now processes roughly 90% of orders without human intervention, improving accuracy and speed, boosting CSR productivity, increasing visibility and reporting with KPI dashboards, and raising customer satisfaction.

Walkers

Tom Durance

Customer Order and Strategy Manager