Case Study: Manutan achieves 50% more AP productivity and fewer payment delays with Esker Accounts Payable automation

Processing More Supplier Invoices, Reducing Payment Delays & Standardising Internal Processes

Manutan, Europe’s leading B2B e‑commerce company, faced a major scaling challenge: plans to double its catalogue to over one million references would raise annual supplier invoices from 200,000 to 600,000—far beyond the capacity of manual AP processing. The company needed to maintain performance with the same headcount, free up accounting staff for higher‑value work, standardise processes across subsidiaries, and reduce supplier payment delays and disputes.

Esker’s Accounts Payable automation, integrated with Manutan’s Microsoft Dynamics AX ERP and first rolled out in France and the Netherlands, automated invoice capture and routing (today 80% of invoices arrive by email). Results include a 50% productivity gain (processing capacity per person rose from 32,000 to 57,000 invoices), 40% touchless processing, standardised company‑wide workflows, halved approver numbers, improved visibility and traceability, fewer disputes (target <4%), shorter payment cycles and the ability to negotiate supplier discounts.

Manutan

Sylvie Luchier

Process Finance Manager