Case Study: SanLucar achieves 84% faster order processing with Esker

Processing Customer Orders 84% Faster via Globally Supported Automation Solution

SanLucar, a Valencia-based international fruit and vegetable distributor, faced a capacity and quality challenge after winning a large German customer (Edeka): orders arriving by fax and email were being entered manually, causing errors, lost documents and slow confirmations that threatened delivery times and the company’s growth targets. The company needed faster, more accurate order processing (including sub‑hour turnaround and immediate confirmations) and local fax numbers for international customers.

SanLucar implemented Esker DeliveryWare (cloud fax, POP3 email capture, automated validation and MS Dynamics AX integration) in a two‑month rollout, enabling touchless order processing and electronic archiving. The solution delivered an 84% faster processing time, capacity of 1,000+ orders/hour, elimination of errors and lost documents, two fewer administrative FTEs, improved on‑time delivery and full traceability — supporting sustainable global growth.

SanLucar

Willy Piquer

IT Project Manager, SanLucar