Case Study: ASSA ABLOY achieves 97% faster configurable order processing with Esker's cloud solution

Processing Configurable Sales Orders 97% Faster With Esker'S Cloud-Based Solution

ASSA ABLOY, the world’s largest lock manufacturer, faced complex order-processing challenges driven by highly configurable orders (about 40% of volume), multiple order layouts and frequent sub-line items. The company needed to reduce cost per order, handle growing volumes and eliminate manual touch points that made validation slow and error-prone.

Moving from an on‑premises implementation to Esker’s cloud-based order automation provided flexible extraction for multiple layouts, built-in dashboards, faster onboarding and no licensing overhead. The result: average order processing time fell from 60 hours to 2 hours (97% faster), errors dropped 30% (about $250K annual savings), throughput and visibility improved, and 12 business units are already live with the rest being rolled out.

Assa Abloy

Brie Cifaldi

E-Business Coordinator