Case Study: Custom Products Corporation achieves reliable, scalable faxing and eliminates lost or duplicate orders with Esker Cloud Fax Services

Powering Business Growth & Efficiency Through Esker Cloud Fax Services

Custom Products Corporation (CPC), a U.S. manufacturing/signage company, was processing more than 700 inbound and outbound documents a month using four shared fax machines and a hired runner to collect and distribute pages. Manual handling and an in‑house fax server with multiple nodes led to late, lost or duplicated orders, dropped calls and frequent customer complaints.

By integrating Esker Cloud Fax Services into its SAP environment, CPC moved to a hosted, scalable fax solution that delivers inbound faxes to a centralized email and lets users send faxes directly from their inboxes or phones. The change eliminated redundancy and delivery errors, reduced complaints, reclaimed the runner’s time for higher‑value work and improved customer confidence and staff productivity.

Custom Products Corporation