Case Study: Paul Hemmer Companies achieves seamless Notes/Domino fax integration and reliable delivery notifications with Esker Fax for Notes

Paul Hemmer Companies - Customer Case Study

Paul Hemmer Companies, a full‑service real estate, construction, and building‑services firm founded in 1921, relied heavily on fax for business‑critical communications but faced major operational issues when IBM Fax for Domino lost support and became obsolete after a desktop OS upgrade. With hundreds of faxes a day (sometimes 200 to subcontractors alone), the company suffered unreliable delivery notifications and had to delay transmissions to manage traffic.

They implemented Esker Fax for Notes for seamless Notes/Domino integration, centralized administration, native imaging of Notes forms, and no Domino Directory changes. Esker restored and expanded Fax for Domino functionality—providing reliable transmission status, easy user workflows (send like email or print), simpler admin and routing of incoming faxes—and created a direct migration path to Esker DeliveryWare for broader multi‑channel document delivery.

Paul Hemmer Companies

Suzanne Baldwin

IT Manager