Case Study: Organic Valley achieves 6-hour to 20-minute fax turnaround and $700/month paper savings with Esker Fax

Organic Valley Makes the natural Choice for on-demand Fax Automation

Organic Valley, a large cooperative of organic farmers, was relying on an outdated RightFax server to send weekly mass faxes, which created six-hour backups, lacked monitoring and administrative tools, and had an unsupported CRM connector. The organization was also focused on sustainability and reducing paper use and associated costs, making the limitations of the legacy fax system a significant operational and environmental concern.

The company migrated to Esker Fax and implemented Fax over IP with Esker’s on-demand cloud overflow and web-based Document Manager, enabling prioritized email-to-fax and easier CRM integration. As a result, fax wait time dropped from six hours to about 20 minutes, paper costs fell by at least $700 per month, productivity and user satisfaction increased, help-desk calls decreased, and manual filing labor was reduced.

Organic Valley

Brett Janzen

Network Administrator, Organic Valley