Case Study: Bag Makers achieves 3-month ROI and 99.8% order-entry accuracy with Esker DeliveryWare

Optimizing The Entry And Archiving Of Customer Orders Via End-To-End Automation

Bag Makers, Inc., a leading imprinted bag supplier using SAP Business One, faced slow, error-prone order handling: incoming fax and email orders (often with separate art files) were manually keyed into SAP, scanned for archiving, printed and distributed—creating delays, low visibility and rising labor costs.

By implementing Esker DeliveryWare to automate order capture, data entry and archiving, Bag Makers eliminated manual entry, shortened receipt-to-entry time from 4–5 hours to 1 hour and achieved a 99.8% order-entry accuracy rate. The company achieved ROI in three months, reallocated eight employees to higher-value work, improved customer response with instant notifications and substantially reduced processing costs.

BAG MAKERS

Jeremy Bayness

Director of Computer Operations