Case Study: Aliaxis achieves faster, more accurate order management and improved customer service with Esker

Optimizing Order Management for the Improvement of Customer Service

Aliaxis Latin America, part of the global Aliaxis group, was handling roughly 460,000 order types annually but relied on manual SAP data entry, which produced long processing times (often up to 20+ minutes per order), frequent errors, low productivity and a poor customer experience.

By deploying Esker’s cloud order management integrated with SAP—using AI-driven data recognition, verification, dashboards and alerts—Aliaxis automated and centralized order entry. The change cut average order entry to 2.47 minutes, reduced errors and rework, improved team productivity and customer service, and set the stage for full LATAM rollout and future EDI expansion.

Aliaxis

Marcela Castillo Ugalde

Regional Business Process Owner