Case Study: NVIDIA achieves 60x faster order processing with Esker Order Management

Optimizing Customer Experience & Partner Acquisition Opportunities

NVIDIA, a leading technology company, faced order-fulfillment bottlenecks as it scaled—team members were spending about five minutes processing each order, putting customer experience and growth plans at risk without adding headcount. The company needed a solution that would speed processing, preserve quality, and better leverage existing employee skills.

NVIDIA implemented Esker Order Management (integrated with SAP) with heavy user testing and customizations, processing half of direct orders through the platform. The result: repeat order processing dropped from five minutes to five seconds (about 60× faster, a 98% reduction), manual work fell by roughly 50%, employees became more empowered and proactive, and the automation improved partner acquisition and integration capabilities.

Nvidia

Angela Garceau

Senior Director of Business Operations