Case Study: National Payment Network achieves automated, scalable customer communications with Esker FlyDoc

National Payment Network, Inc. Automating customer communications

National Payment Network (NPN) is the nation’s leading provider of automotive loan-acceleration programs, partnering with dealerships and finance institutions to offer biweekly payment plans that help borrowers pay off loans faster. Rapid sales growth made the company’s manual process of printing, stuffing and mailing two-page welcome letters unsustainable, with employees spending hours each day on non-core administrative tasks.

To solve this, NPN integrated Esker’s FlyDoc service with its Salesforce CRM to automatically generate and send welcome, confirmation and cancellation letters via Esker’s production facilities. The automated workflow has scaled with the business—monthly letter volume has increased more than fivefold—eliminated the need for a full-time mail handler, sped customer communications and provided a dependable, outsourced document-delivery solution.

National Payment Network

Andrew Typrin

Co-founder & Chief Operating Officer