Case Study: National Guardian Life achieves fax stability and seamless OnBase integration with Esker

National Guardian Life - Customer Case Study

National Guardian Life (NGL) is a mutual insurance company founded in 1909 and licensed in 49 states plus DC, offering preneed and final‑expense life insurance and group dental/vision through independent agents. During a major IT migration from Novell/GroupWise to Microsoft Exchange, NGL found its legacy fax server was not enterprise‑capable and hindered integration with its Hyland OnBase imaging/workflow system. The company also needed reliable faxing to support independent agents and small funeral homes, while meeting strict and evolving regulatory compliance requirements.

After evaluating vendors with CDW, NGL selected Esker Fax for outbound faxing and Esker on Demand for inbound faxes. The solution integrated directly with OnBase, eliminated busy signals, provided clear delivery visibility, and removed the need for around‑the‑clock monitoring. As a result, NGL gained a stable, flexible fax platform that improved service to agents, ensured compliance-ready document handling, and offers a future path to additional capabilities via Esker DeliveryWare.

National Guardian Life

Sam Linton

Technical Support Specialist, NGL