Case Study: Multinational Pharmaceutical Company achieves 50% faster order processing with Esker Order Processing

Multinational Pharmaceutical Company accelerates order processing by 50% with Esker

A multinational pharmaceutical company's Spanish subsidiary faced a significant challenge in processing 370 daily orders received via fax, email and EDI. Their customer service department spent excessive time on manual data entry and corrections, slowing down product delivery. To streamline this, they sought an automated order management solution and partnered with Esker to implement its AI-driven Order Processing service.

Esker's solution automated the capture and processing of all orders, regardless of format, and integrated seamlessly with the company's SAP system. The implementation of Esker's technology resulted in orders being processed 50% faster, reducing processing time from 90 to 48 seconds per order. The solution also provided automated archiving, real-time performance monitoring, and intelligent order splitting for complex scenarios like narcotics, leading to greater efficiency and control.