Case Study: Moen achieves 50% faster order processing with Esker Order Management

Moen cuts order processing time by 50% with Esker

Moen, a manufacturer of plumbing products, faced significant inefficiencies in its order management process. With approximately 70% of U.S. orders arriving by fax and requiring manual entry into SAP, the process was slow and labor-intensive. To address this, Moen turned to the vendor Esker and implemented Esker Order Management to automate and streamline operations.

Esker's solution created a paperless workflow, channeling all orders through a single point of contact directly into SAP, regardless of how they were received. This eliminated manual tasks and provided full transparency into the process. As a result, Moen achieved a 50% reduction in order processing time and maintained a 99.5% accuracy rate, while also improving resource allocation and enabling same-day processing.

Moen