Case Study: MEMC (global wafer manufacturer) achieves touchless sales order processing and faster order acknowledgements with Esker

MEMC to Eliminate Manual Sales Order Entry with Sales Order Automation Solutions from Esker

MEMC, a global manufacturer of wafers and related products for the semiconductor and solar industries, was handling hundreds of daily sales orders with a highly manual process. Its 30 customer service representatives were spending the equivalent of one full-time employee (nearly 40 hours a week) keying orders from fax, email and EDI into SAP, which created errors, long order‑acknowledgement times and a “black hole” in order-entry visibility.

MEMC selected Esker’s Sales Order Processing solution to capture and load orders directly into SAP in a touchless, teachable and SAP‑certified workflow (including support for several Asian languages). Esker is expected to eliminate more than 35 hours of manual work per week, reduce errors, shorten order recognition from days to hours, increase visibility into cycle times and free customer service teams to spend more time with customers — supporting faster fulfillment and business growth.

MEMC

Richard McCluney

Senior Director of Sales Operations, MEMC