Case Study: MCR Safety accelerates order management with Esker

MCR Safety cuts order processing to under one hour with Esker

MCR Safety, a personal protective equipment supplier, faced challenges with slow and inefficient order processing due to shared inboxes, duplicate work, and manual tracking. To simplify customer inquiry management and accelerate operations, they turned to vendor Esker, implementing Esker Order Management and Esker Customer Inquiry Management.

By implementing Esker's solutions, MCR Safety centralized customer information and improved visibility for their service team. The results were substantial, with Esker helping to reduce average order processing time to under one hour from 12-24 hours and achieving a 91% automation rate. This efficiency gain also allowed the team to process more orders daily with fewer people.

MCR Safety