Case Study: Electro-Matic Products, Inc. achieves 30% order volume growth while maintaining headcount with Esker

Managing Growing Order Volumes Without Increasing Headcount

Electro-Matic Products, Inc., a supplier of high‑technology automation components that processes roughly 3,400 orders per month, faced growing order volumes and a restrictive template‑based automation system that could only handle about 10% of its customers. The company needed a more scalable, format‑agnostic solution to eliminate manual data entry and support future growth.

Electro‑Matic implemented Esker’s Order Processing (machine‑learning) solution in December 2016, migrating customers incrementally and prioritizing high‑line accounts. The result: automated order volume doubled, lines processed automatically rose 15%, errors and costs declined, and the company absorbed a recent acquisition and 30% order‑volume growth without increasing headcount, while gaining real‑time visibility via tailored dashboards.

Electro-Matic Products, Inc.

Jodi Koval

Accounting Manager