Case Study: Lise Charmel cuts invoice processing time 50% and speeds customer payments 20% with Esker on Demand

Lise Charmel improves document processing with Esker solutions

Lise Charmel, a leading French lingerie group with 19 companies, 1,200 partners and €62M in sales (2006), was struggling with a manual invoicing process tied to its Cegid Orliweb ERP. The company produced more than 5,000 invoices a month that were printed, folded and mailed by hand, causing five-day delivery delays, no traceability and slower customer payments—hindering cash flow and operational scalability.

Lise Charmel implemented Esker on Demand to pull invoices directly from the ERP and handle printing, folding, stamping and mailing, later extending the service to international customers, reminders, account statements and payslips. The automation cut invoicing time by 50% (the staff member now handles only 10% of her prior workload), sped account settlement by 20% (from 120 to 100 days), and delivered full traceability, improved data quality and better customer service.

Lise Charmel

Véronique Perrayon

Supplier Contract Manager