Case Study: BioMérieux manages growth without adding headcount and cuts order-processing time with Esker’s SAP-certified automation

Leveraging Order Processing Automation To Manage Growth Without Adding Headcount

bioMérieux, a global leader in in vitro diagnostics, was processing about 75,000 fax and email orders per year across its U.S. operations using Microsoft Outlook. The manual process forced Customer Service Representatives to sort, enter, route and store orders by hand, creating many touchpoints, slow response times and limited visibility for customer inquiries.

bioMérieux implemented Esker’s SAP‑certified automation with intelligent data capture and automated workflows—after a successful proof of concept and agile rollout—to automatically capture and route orders into SAP. The change cut processing steps in half (8 to 4), reduced average order processing time from 8 minutes to 2, delivered tens of thousands of euros in savings (€53,000 in late 2013; €137,000 projected for 2014), allowed the company to manage growth without adding staff, and improved employee engagement while extending automation to other processes.

BioMerieux

Jean-Mathieu Farret

Senior Manager for Customer Service