Case Study: Lam Research reduces order processing time by 88% with Esker Order Management

Lam Research reduces order processing time by 88% with Esker

Lam Research, a producer of semiconductor manufacturing equipment, faced challenges in managing a high volume of global orders due to a cumbersome manual process for handling PDF purchase orders and quotes within SAP. To streamline order processing and eliminate redundant data entry, they turned to Esker's Order Management solution for its robust AI and automation capabilities.

By implementing Esker's solution, Lam Research automated the processing of PDF orders and integrated customer quotes directly into POs. This resulted in an 88% decrease in order processing time and a reduction in manual touches per order. Esker's AI also helped reduce manual order changes by 24% and streamlined training by consolidating the workflow from seven SAP screens into one.

Lam Research