Case Study: NDS, Inc. achieves 4x faster order processing and scalable order handling with Esker’s Order Management solution

Keeping Up with Record-Breaking Sales Amid Global Pandemic with Automation

NDS, Inc., a market leader in water management since 1972, manages about 7,000 SKUs, 4,000 customers and roughly 5,000 orders a month. A 12-person customer service team struggled with a manual, multi-format order process—some handwritten—causing long processing times (15–20+ minutes per order) and leaving the company unprepared for an almost doubling of orders during the COVID-19 surge.

NDS implemented Esker’s cloud-based Order Management solution remotely, standardizing and automating order intake. Processing time fell to an average of four minutes per order, staff were reallocated from data entry to customer-facing roles, order accuracy and response speed improved, and NDS successfully handled record sales while strengthening customer relationships.

NDS, Inc.

Georgina Urtaza

Customer Service Manager