Case Study: Pentair achieves paper-free, faster PO, invoice and order processing with Esker DeliveryWare

Keeping POs, Supplier Invoices And Orders Flowing Paper-Free

Pentair, a global diversified industrial company, faced recurring operational bottlenecks from an aging TOPCALL fax server, decentralized fax machines and heavy paper-based workflows. These issues disrupted purchase order delivery, slowed accounts payable under a new shared-services model, forced daily scanning and made order entry inefficient—hurting supplier payments, order visibility and customer service.

Pentair implemented Esker DeliveryWare with Fax on Demand, integrating automated faxing and document capture directly into SAP, mapping incoming numbers to electronic queues and adding workflow for AP. The change eliminated fax hardware and daily scanning, reduced help-desk requests, sped PO delivery and invoice processing, brought document images into SAP ~24 hours sooner, avoided additional headcount and improved order visibility and customer response.

Pentair

John Bartleson

Director of Customer Advocacy