Case Study: Fireproof Records Center achieves increased on-time customer payments with Esker

Increasing on-time Customer Payments With a Cloud-based AR Management Solution

Fireproof Records Center, an Ohio-based document imaging and management company, was manually servicing about 1,700 accounts with a two-person collections team while account volumes increased 15–20 per month. The growing workload and manual billing and collections processes made hiring another staff member seem inevitable.

Fireproof implemented Esker’s cloud-based TermSync AR solution to automate reminders, provide an online customer portal and payment options, and add customizable dashboards and action tracking. As a result, the company saw increased on-time payments, a 5–10% reduction in outstanding AR, faster ACH posting (weekly vs. bi-weekly), improved productivity, and greater visibility into collections activity.

Fireproof Records Center

Mark Riggs

Chief Financial Officer