Case Study: Wine Warehouse achieves over 80% collections efficiency with Esker’s cloud-based automation

Increasing Collections Efficiency to Over 80% With a Cloud-based Automation Solution

Wine Warehouse, a family‑owned California distributor of fine wine, beer and spirits, was struggling to manage roughly 15,000 weekly open invoices. Sales representatives were collecting payments on site and handling invoice questions, which increased Days Sales Outstanding (DSO) and distracted sales from their core duties.

By implementing Esker’s cloud-based Collections Management, Wine Warehouse centralized AR, moved invoicing and collections out of sales, and gave customers a self‑service portal, phone payment options, e‑invoicing and automated reminders. The result: a 45% increase in collections over one year, a Collections Effectiveness Index above 80%, lower DSO, improved staff productivity and higher customer satisfaction.

Wine Warehouse

Patrick Powers

Credit Manager