Case Study: Lennox EMEA achieves €500K working capital improvement and faster invoice cycles with Esker

Improving Working Capital by Embarking on an Ambitious Digital Transformation Project

Lennox EMEA, a manufacturer and distributor of HVAC and refrigeration solutions, faced a time-consuming, paper-heavy finance operation that required manual processing of roughly 120,000 documents a year (30,000 customer invoices and 40,000 supplier invoices). Multiple ERPs, decentralized collections practices, frequent paper transit between sites and poor invoice visibility created processing delays, lost records and limited the finance team’s ability to focus on higher-value work.

Over six months Lennox deployed Esker Invoice Delivery, Collections Management and Accounts Payable to centralize workflows, outsource and automate ~15,000 mailings, enable automated reminders and three‑way matching, and introduce a supplier/customer portal (now receiving 70% of supplier invoices electronically). The overhaul improved visibility and processing speed, reduced errors and paper handling, freed up staff time, cut small-account receivables by 50% and improved working capital by €500,000, while increasing supplier payment speed and overall employee satisfaction.

Lennox EMEA

Giovanni Capelli

Finance Manager