Case Study: Terumo Medical Corporation achieves 60% faster order processing and improved scalability with Esker on Demand

Improving Order Management Efficiency And Business Scalability With Cloud-Based Automation

Terumo Medical Corporation, a global medical-device manufacturer, moved to direct sales and was quickly overwhelmed by incoming orders—many sent by fax or phone and arriving as PDFs—creating a growing backlog, dropped calls and heavy manual data entry. The company needed an automated solution that could use OCR/recognition technologies and integrate cleanly with its JD Edwards ERP while avoiding major infrastructure or staffing investments.

Terumo implemented Esker on Demand, a cloud-based order automation platform proven in a POC and delivered via an agile rollout. Esker’s intelligent capture and teachable rules enabled touchless processing for hundreds of customers, cut order processing time by 60%, improved scalability without adding headcount, streamlined archiving and tracking, and was widely embraced by staff.

Terumo

Terri Calabrese

Director of Customer Care and Accounts Receivable