Case Study: Payments Canada achieves faster invoice processing and improved employee experience with Esker's Procure-to-Pay solution

Improving Employee Experience & Processing Speed After Remote Implementation of P2p Automation

Payments Canada, the organization that operates Canada’s payment clearing and settlement infrastructure, faced a surge of invoices as it modernized national payment systems. Its paper‑based accounts payable and procurement processes relied on manual approvals and email tracking, causing delays, missed invoices, frequent touchpoints, and poor visibility across the P2P cycle.

Payments Canada selected Esker’s AI‑driven Procure‑to‑Pay solution and remotely implemented a customized P2P workflow (integrated with Microsoft Dynamics GP) that enabled PO matching, goods receipt, and straight‑through invoice posting. The automation cut invoice processing from 1–2 weeks to 2–3 days, processes over 300 invoices/month, eliminated backlogs and manual data entry, and delivered better employee experience, real‑time dashboards and improved reporting visibility.

Payments Canada