Case Study: Euler Hermes achieves real-time document traceability and reliable global fax delivery with Esker Cloud Fax Services

Improving Document Traceability & Global Fax Delivery With Esker

Euler Hermes, a global leader in trade credit insurance, needed a reliable way to send a legally required daily fax containing critical financial information and to archive those documents for 10 years. After suffering from poor-quality deliveries, unreliable CD-ROM backups and slow proof-of-delivery from its prior vendor, the company sought a cloud service that guaranteed global fax quality and traceability, required no on-site software, and could scale across multiple channels.

Euler Hermes selected Esker Cloud Fax Services, sending files via SFTP to Esker’s on-demand platform, which now transmits over 220,000 faxes monthly and integrates delivery confirmations directly into Euler Hermes’ systems. Esker also creates DVD backups for legal archiving, provides fast image proof-of-delivery (within 24 hours versus up to a month previously), and offers mail failover for 7 million pages/year—delivering improved traceability, 24/7 support and lower costs through local least-cost routing.

Euler Hermes