Case Study: Simon achieves 80% faster order processing and 50% fewer errors with Esker Order Management

Improving Customer Service With Order Management Automation

Simon, a leading Spanish electrical and lighting company with SAP ERP and operations in over 90 countries, faced a slow, error-prone order process: its customer service team manually entered orders—sometimes up to 1,000 line items—which could take days, further complicated by variable discounts and high volumes.

Simon implemented Esker’s automated Order Management in a two-phase rollout—using AI-powered data extraction, order-type queues, and SAP integration. Within six months processing sped up by about 80% (average orders reduced to under two minutes, large orders handled in ~3 minutes), error rates were cut in half, price terms are sent automatically, and managers gained better visibility with personalized metrics.

Simon

Sandra Sánchez

Customer Service Manager