Case Study: Fuji Xerox Singapore achieves 3x faster invoice processing and improved cash flow with Esker Accounts Receivable

Improving Customer Experience & Optimizing Productivity & Cash Flow Management

Fuji Xerox Singapore, a long-standing provider of office productivity solutions, was manually processing about 32,500 invoices a month—taking up to nine working days to send bills—which led to misaddressed invoices, late payments and cash-flow problems. As part of its digital transformation and sustainability goals, the company sought faster invoice processing, better billing visibility and reduced reliance on paper.

Fuji Xerox implemented Esker’s Accounts Receivable solution to automatically format, deliver and archive invoices and to provide a 24/7 customer portal with real-time delivery and tracking dashboards. The result: invoicing time fell from nine to three working days (3x faster), 93% successful digital delivery, 22% cost savings, 92% customer adoption, improved cash-flow management, archived records and freed staff to focus on higher-value work.

Fuji Xerox

Peter Wong

Financial Officer