Case Study: ProScreening achieves $2.5M in electronic collections and under‑one‑day responses with Esker Collections Management

Improving Customer Experience & Employee Job Satisfaction

ProScreening, a Utah-based provider of paperless background check services, faced growing back-office strain from manual workflows: customer service handled up to 300 inbound emails a day and accounting paused work twice monthly to send 800–1,000 invoices. As the company aimed to scale without adding headcount, leadership sought a payment and collections solution that would reduce manual processing and free staff to focus on strategic, client-facing tasks.

They implemented Esker’s Collections Management (integrated with NetSuite) and its PCI-compliant self-service portal, completing rollout in six months. The automation centralized communications, enabled client autopay and billing updates, and drove measurable gains: 100% of customers set up in the system, nearly $2.5M in electronic collections, average days past due reduced to ~19, response times under one business day, lower staff stress, higher productivity, and no increase in headcount.

ProScreening

Heather Walker

Controller