Case Study: Lowry Solutions cuts days past due from 23 to 9.4 and boosts collections efficiency with Esker

Improving Collections Efficiency & Customer Service With Cloud-based Automation

Lowry Solutions, a Brighton, MI–based leader in enterprise mobility with about 4,700 customers, faced slow, manual accounts receivable processes reliant on spreadsheets and hand-written notes. The lack of centralized visibility and tracking hindered efficiency, KPI-driven decision-making, and timely collections, so the company sought an automated, easy-to-implement solution that would integrate with its Enterprise21 system.

Lowry implemented TermSync to aggregate AR data, centralize customer/contact/invoice information, and provide reporting and a self-service portal where customers can view statements, pay invoices, or set up autopay. The change improved visibility and analytics, made customers more proactive, reduced days past due from 23 to 9.4, increased collector productivity, and boosted overall customer satisfaction.

Lowry Solutions

Skye Garner

Credit and Collections Analyst