Case Study: Great Lakes Educational Loan Services streamlines loan communications and slashes delivery costs with Esker DeliveryWare

Improving Business Processes and Customer Service with Esker DeliveryWare

Great Lakes Educational Loan Services, a leading national student loan processor, needed to modernize its document communications to maintain high customer-service standards. Thousands of confirmations, notices and reports were handled by manual fax, mail and overnight delivery—monthly lender reports added five days to reporting, consolidation verifications cost about $15 each, and over 80 document types with unique delivery needs created operational bottlenecks and high costs.

By deploying Esker DeliveryWare to automate addressing, formatting and routing, Great Lakes now delivers reports electronically the same day, routes documents to web servers, email, fax or third-party locations with a few clicks, and reduces overnight verification costs to about $0.05 each (≈99% savings). The solution processes roughly 35,000 pages per month, speeding delivery, cutting costs and enabling greater personalization and scalability across loan-administration communications.

Great Lakes

Nancy Michalski

Operations Analyst