Case Study: Leading Cable TV and Telecom Products Manufacturer achieves automated, scalable customer communications with Esker DeliveryWare

Improving and automating customer communications with Esker DeliveryWare

A global manufacturer of connectors, filters and fiber‑optic products for the cable TV and telecom industries needed to transform its customer communications. Using SAP, the company relied on labor‑intensive printing, manual faxing and mailing for order confirmations and invoices, had no shipping notifications, and wanted an “Amazon‑like” proactive approach that could integrate with SAP, be customizable and scale with growth.

The company deployed Esker DeliveryWare to automate SAP document delivery, implement email/fax shipping notifications and order confirmations, and provide built‑in archiving. The solution was installed and adopted quickly with training and support, tripled monthly document throughput soon after launch, reduced manual work, improved customer response and intimacy, and positioned the company to scale to ~15,000 documents per month.