Case Study: City of Charlottesville achieves centralized, automated SAP document management with Esker DeliveryWare (Esker)

Implementing Seamless Document Management with SAP Applications and Esker DeliveryWare

The City of Charlottesville, Virginia (≈40,000 residents, ~900 employees) needed to streamline financial workflows after implementing SAP financial and SRM modules. With multiple departments, varied vendor interaction methods (fax, manual invoice entry) and a risk of decentralized purchasing, the city sought a low‑maintenance way to control incoming/outgoing invoices and payment records while keeping purchasing centralized and accommodating vendor delivery preferences.

Charlottesville chose Esker DeliveryWare for native integration with SAP; the solution was live within three weeks and staff were trained in under a month. Esker automated document production, delivery (including fax), and bidirectional SAP document flow across finance, HR and payroll, delivering centralized purchasing, time and cost savings, improved process efficiency and minimal IT overhead — a “set it and forget it” outcome with plans to expand to desktop faxing, archiving and a future SAP portal.

City of Charlottesville

Donald Litton

IT Operations Manager, City of Charlottesville