Case Study: Brussels Airlines achieves streamlined procure-to-pay efficiency with Esker

How Brussels Airlines streamlined processes and boosted efficiency by unifying its procure-to-pay activities with Esker

Brussels Airlines, a member of the Lufthansa Group, was struggling with a disconnected, highly manual procure-to-pay process across Accounts Payable and Procurement. Using outdated, unsupported tools and limited in-house systems, the airline lacked visibility, mobile access, 3-way matching, and efficient invoice approval workflows, making operations slow and cumbersome. Esker provided a unified cloud platform to replace these fragmented processes.

Esker implemented integrated Accounts Payable and Procurement automation, including mobile approvals, AI-powered invoice capture, and real-time reporting. The results were significant: invoice posting automation reached 93%, invoice processing improved by 7%, purchase orders grew 84% in the first year, and PO spend management increased 450% to €62.7 million.

Brussels Airlines

Ines Cracco

IT Business Solutions Manager Shared Services